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Privacy Policy

Midwest Kennel LLC

Last Updated: August 23, 2026

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This Privacy Policy describes how Midwest Kennel (“we,” “us,” or “our”) collects, uses, and protects your personal information and your pet’s information when you interact with us. This includes when you schedule appointments, provide veterinary or health-related information, and when you consent to receive text messages (SMS).

By providing your information or your pet’s information, you agree to the terms of this Privacy Policy.

 

Information We Collect

We may collect the following types of information:

 

Personal Information:

  • Your name, phone number, email address, and mailing address

  • Emergency contact information

 

Pet Information:

  • Pet’s name, species, breed, age, and sex

  • Veterinary history and medical records

  • Vaccination records and immunization history

  • Medications, allergies, and health conditions

  • Previous veterinarian information and clinic records

  • Appointment history and service notes

 

How We Use Your Information

 

We use the information we collect to:

  • Schedule and manage appointments

  • Provide veterinary care, boarding, grooming, or related services

  • Maintain accurate medical and vaccination records for your pet

  • Communicate with you about your pet’s care, appointments, and follow-ups

  • Send text messages (SMS) related to appointments, reminders, and service updates

  • Respond to your questions and provide customer support

 

Text Messaging (SMS)

 

If you provide your phone number and consent to receive text messages, we may send you SMS messages related to appointments, reminders, follow-ups, and customer service conversations.

  • Message frequency varies

  • Message and data rates may apply

  • You can opt out at any time by replying STOP

  • For help, reply HELP

 

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

 

How We Protect Your Information

 

We take reasonable administrative, technical, and physical safeguards to protect your personal information and your pet’s medical and vaccination records from unauthorized access, use, or disclosure.

Veterinary and vaccination records are treated as confidential and are only accessed by authorized staff as needed to provide care and services.

 

Sharing of Information

 

We do not sell your personal information or your pet’s records. We may share information only in the following limited situations:

  • With your current or previous veterinarian when necessary for continuity of care (with your knowledge or consent when required)

  • With service providers who assist us in operating our business (under confidentiality obligations)

  • When required by law or to protect the safety of a person or animal

 

Your Choices

 

You may request to review, update, or delete your personal information or your pet’s records by contacting us. You may also opt out of text messages at any time by replying STOP.

 

Contact Us

 

If you have questions about this Privacy Policy or would like to update your information, please contact us at:

(573) 374-1818

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